• About Lorraine
  • Privacy and
    security policies
  • Shipping and
    return policies
  • Payment Options


  • Shopping
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    Shipping Policy

    We make every effort to ship all orders the next business day. From time to time, delays may occur due to weather, availability, or other conditions. We do our best to inform you of any delay in shipping your order.

    Shipping charges

    Standard
    First Class
    1 lb = $3.82

    Priority mail
    1 lb = $4.85

    Express
    1 lb = $20.00

    Return Policy
    Our return policy is simple: Your complete satisfaction with all of our merchandise is guaranteed. If we shipped the wrong item, the item is defected or damaged, or misrepresented, please return the item within 30 days of delivery for a full refund of the purchase price. Shipping costs will be refunded only if the merchandise is damaged.

    If you need to return your item because of error, defects, or damage, please email the following information:

    • First Name
    • Last Name
    • Order Number
    • Phone Number
    • Reason for Return

    Send the item via first class mail, return receipt requested.

    We cannot process exchanges. If you have found an item on our site that you would rather have than the one you received, place a separate order for the new item and return the unwanted item.

    Please email me before returning with the reason for your return. Be sure to enclose the packing slip in the carton and wrap the package securely. Send the package to:

    For your protection, please use UPS or Insured Parcel Post, return receipt requested.

     


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